frequently asked questions

Great Lakes Wellness
Counseling in Jenison MI

Real Solutions. Changed Lives. Expert Care.

Frequently Asked Questions

At Great Lakes Wellness Counseling, we are committed to providing our clients with the most helpful information to enhance their experience with us. We believe that by offering clear, comprehensive, and accessible information about our services, including details on insurance coverage, therapy options, and how to connect with our team, we can support our clients in making informed decisions about their mental health journey.

Our goal is to ensure that each client feels well-informed and confident in their choices, empowering them to seek the care they need to achieve their goals for well-being.

General Questions:

Do you offer online counseling?

Yes have to ability to connect you with one of our providers by scheduling tele-health or online therapy.

Most but not all insurance plans allow this form of therapy.

It’s always a great idea to contact your insurance company to ask if your ‘behavioral health benefits’ allow for you to have virtual therapy sessions.

What happens during therapy appointments?

Your first appointment:

You’ll start exploring your mental health and discuss what brings you to therapy. Your provider will go over the client history form and cover important topics like confidentiality, scheduling, frequency of meetings, and the therapy process, as well as answer any questions you have.

On-going appointments:

You and your therapist will work toward the treatment goal you developed. You’ll likely meet weekly to begin with and as you make progresss you may switch to another frequency of meeting.

Your last appointment:

You and your mental health provider will review the progress you’ve made and what you’ve accomplished in therapy. Just becaues you completed your goal doesn’t mean you can reschedule in the future!

What should I do if I have an emergency and can’t make my appointment?

In the event of a true emergency, take care of the emergency first. Then reach out to your provider to explain your missed appointment. It’s possible (but not guaranteed) that your late cancellation or no-show fee will likely be waived.

Emergency Examples: car accident, death in the family, a person who is seriously sick and in-need of immediate medical attention.

Not Considered Emergencies: forgetting things like a work meeting that you knew about, not planning for someone to watch your sick kid who’s been home all day, you’re sick with a cold, your internet or power went out.

Cancellation and No-Show Policy

We understand that life can be unpredictable, but late cancellations and no-shows can impact your therapy progress and limit our availability for other clients.

  • Required Notice: Please provide a minimum of 24 hours notice to cancel or reschedule an appointment (e.g., for a Tuesday at 3:00 PM appointment, notify us by Monday at 3:00 PM).

  • Late Cancellation Fee (Less than 24 hours notice):

    • 1st Occurrence: $75 fee.

    • Subsequent Occurrences: $150 fee per occurrence.

  • No-Show Fee (Failure to call or show up): A $175 fee will be charged for each instance.

What if I’m sick?

If you are feeling unwell or contagious, please stay home and rest.

If you feel well enough to proceed with your session, we can often schedule a telehealth appointment (virtual session) to allow you to stay home comfortably.

Please be aware that we reserve the right to enforce our standard cancellation policy, even when illness is involved, if deemed appropriate.

Billing and Charges Inquiries

For questions regarding insurance claims, charges, or other business-related matters, please contact our dedicated office admin team directly.

To ensure accuracy, our providers will direct you to the admin team for these types of questions, as they are best equipped to answer them.

What if I want to change providers or have a problem with a provider?

What if my provider and I aren’t a good fit?

It is completely normal if you or your provider feel it’s not the right match—we never want you to feel stuck! We encourage you to attend a few sessions, but if it doesn’t feel right, that’s okay. We will gladly help you find a better fit, whether with another provider in our office or through a referral to another practice. Our goal is for you to find the help you need!

I have a concern about my provider.

If any questions or concerns arise regarding your experience, we encourage you to speak with your provider first. Most issues are simple misunderstandings that can be resolved with a polite conversation. If the concern remains unresolved, please reach out to our admin team. We deeply value both you and our providers and simply ask that everyone involved gives their best effort to find a resolution.

What if my question is not listed on this FAQ page?
Feedback is always a great way to help others. If there’s a general question that would be good to have on here please let us know by sending us a message using our contact form.

Insurance & Payments Questions:

Therapy Payment Options & Insurance Verificationn
You can pay for counseling services through health insurance or private pay (fee-for-service).

To verify your insurance coverage, simply call the member services number on the back of your card to confirm the therapist you want to work with is in-network and ask about your copay or deductible.

Alternatively, provide your insurance details to our intake team, and we will verify your benefits for you before your first appointment.

What insurance plans do you accept?

Accepted Commercial Insurance (In-Network)

Our mental health clinic in Jenison is in-network with these major insurance carriers. Please note that in-network status may vary by individual therapist.
  • Aetna: Includes all commercial PPO and HMO therapy coverage.
  • ASR Health Benefits: Proudly serving as an in-network provider.
  • BCBS & Blue Care Network (BCN): Comprehensive coverage for most Michigan Blue Cross Blue Shield plans.
  • Cofinity: Full network participation for all Cofinity plans.
  • ComPsych: In-network provider for ComPsych EAP and behavioral health services.
  • Priority Health: Accepted for all commercial insurance plans.
  • Tricare: Dedicated mental health support for military families.
  • UnitedHealthcare (UHC): Participating provider for most UHC commercial policies.

Michigan Medicaid Managed Care (MCO)

We accept the following commercial Medicaid plans in Michigan.
(Note: We do not accept traditional State of Michigan Medicaid/Straight Medicaid).
  • Blue Cross Complete (BCBS Medicaid)
  • McLaren Health Plan (Medicaid)
  • Molina Healthcare (Medicaid)
  • Priority Health Choice / Total Health Care

Medicare Therapy Coverage

Limited Availability: We have a select number of Medicare-credentialed providers at our Jenison location.
To ensure your specific Medicare plan is covered, please call our local office at 616-202-5014. Our team will verify if an available therapist is in-network with your coverage.
What if my insurance plan isn’t listed?

If your insurance plan isn’t listed, don’t worry!

You can still utilize your insurance by tapping into your out-of-network benefits or through a special option known as a single case agreement.

Using Out-of-Network Benefits: 

  • Check with your insurance provider for out-of-network benefits and inquire about potential reimbursement rates. While many plans offer these, reimbursement is not guaranteed.

  • You will pay our full session fee upfront. Upon request, we can provide you with a Super Bill (detailed receipt) to submit to your insurance company for potential reimbursement.

Using a Single Case Agreement:

  • A Single Case Agreement is a unique, not-used-very-often-one-time contract that temporarily allows our office to be considered in-network with your specific insurance plan, even if we do not typically participate with it.
Can I pay with cash?

Fee for service or cash out of pocket is accepted.

Cash rates vary by provider. If you want to pay with cash, please speak with the provider you wish to meet with. They will complete a payment agreement form with you demonstrating the agreement you have with them about paying cash.

What are the advantages with paying cash?

Paying for counseling without using insurance provides greater privacy, choice, and flexibility:

  • Maximum Privacy: Your mental health records, diagnoses, and treatment details are not shared with insurance companies.

  • Your Choice of Provider: You are free to choose a therapist based on their qualifications and your personal preferences, rather than being restricted to a limited network.

  • Potentially Lower Cost: For individuals with generally low healthcare needs or high deductibles, paying a session fee privately may be cheaper than meeting a large out-of-pocket deductible.

  • Treatment Flexibility: You can receive services (like venting, general guidance, or specific couples/family issues) that insurance companies often do not cover because they are not considered “medically necessary” or do not have a corresponding billing code.

What is an insurance deductible?

A Deductible is the amount you must pay out-of-pocket for covered health care services at  Great Lakes Wellness Counseling before your insurance plan begins to pay its share. This amount varies significantly by insurance provider and plan.

Example:

  • Scenario: John has a $3,000 deductible and has already paid $2,700 for other medical visits.

  • The Gap: He has $300 left to meet his deductible.

  • Counseling Cost: His first three therapy sessions are each billed at $100 out-of-pocket, totaling $300.

  • Result: He meets his $3,000 deductible with the payment for the third session. His fourth appointment and all subsequent covered services will be paid at 100% by his insurance.

What is a co-pay?

A Copayment (or “copay”) is a fixed amount you pay for a covered health care service after you have met your deductible. Copay amounts can vary depending on the type of service you receive.

Example:

  • Scenario: John Doe has met his $3,000 deductible.

  • The New Cost: His insurance plan now requires a $20 copay per visit once he met his out of pocket deductible.

  • Result: John will owe just $20 for each subsequent appointment until the deductible resets (usually at the start of a new calendar year).

Important Note: Deductibles and copays typically reset at the beginning of the year, which is why your out-of-pocket costs may increase again early in the new year.

Understanding Co-Insurance

Co-insurance is the percentage of the covered healthcare cost you are responsible for paying after you have met your deductible.

It differs from a copay because a copay is a fixed dollar amount, whereas co-insurance is a percentage.

Example:

  • Cost: The allowed cost for a therapy session is $100.

  • Rate: Your co-insurance rate is 30%.

  • Result (Deductible Met): You pay 30% of the $100 cost, which equals $30. Your insurance pays the remaining 70%.

  • Note: If you have not met your deductible, you would still be responsible for the full $100 allowed amount.

Understanding Secondary Insurance

Using Multiple Insurance Plans (Secondary Coverage)

If you plan to use more than one insurance plan (primary and secondary), please inform us immediately to prevent processing delays and billing complications.

How it Works:

  1. Primary Submission: We first submit the claim to your Primary insurance (e.g., Blue Cross Blue Shield).

  2. Secondary Submission: Once the Primary insurance processes the claim and determines your initial balance, we then submit the remaining balance to your Secondary insurance (e.g., Priority Health).

  3. Final Balance: After both plans have processed the claim, we will have a clear, final determination of your total balance due.

Book An Appointment Today!

Scheduling an appointment with a Great Lakes Wellness Counseling experts is easy!

If you have a medical or mental health emergency call 911 or visit the nearest hospital.